We Really Appreciate YOU! Unexpected Delays…..
Hi friends!
We are working around the clock, 7 days a week, to improve for you. Please know that YOU are the heart of what we do and we appreciate YOU!
From time to time, the unexpected happens. Right now, sadly, a few things are happening all at once. :( We are working through several issues while processing orders.
In an effort to strengthen logistics in our order processing system, late last year we knew the time was quickly coming to upgrade our shipping software. After devoting almost a year in researching to find exactly the right partner, defining customer needs, and testing new processes, we implemented the new software on Saturday, October 14th.
The holiday season is approaching and we want to be prepared for YOU. I’m not sure there is ever a convenient time to make a change, but we were hoping that with significant testing and working with experienced technical experts, we could minimize any order delays before the busy holiday shopping season. In fact, we were hoping to have NO order delays. Unfortunately, this is not the case today. However, it is just temporary.
The good news is, we have worked through MANY of the technical bugs that have caused shipping delays over the past 2 weeks. The bad news is, we haven’t worked through ALL of them … just yet.
One delay that is very frustrating for you (and for us!) is that our systems are processing orders not necessarily in order of placement date. That means, in addition to the downtime required for training our team and streamlining the processes – the delays are impacting YOU, our valued customers in random ways. Please know that this makes us frustrated and sad because it is our mission to provide you with excellent service. We all feel the pain when we fall short. We hope to be back to processing orders in chronological order in the immediate future. Truth be told, I am really hoping that this happens within the next 24-48 hours.
Right now, we are working actively to push through the delays. Our teams are getting better and becoming more efficient inside the new technology each day. The system itself is certainly improving. We are super excited about the efficiency and speed that this new software is going to be able to allow us to offer you. In the meantime however, we apologize for any order delays you may have experienced these past 2 weeks!
These are growing pains. :( They are hard for us all, but I just know that we will be better for it in the end. Please know that we are making changes to be better for you.
Thank you so very much for bearing with us while we gather ’round and push through these unexpected delays. We have invested significant time and resources in an effort to get better and will continue to do so. I am very sorry for your inconvenience and appreciate the opportunity to work in an industry surrounded by good, talented and genuinely kind people.
Sincerely,
Heidi
Simon Says Stamp Founder and Momma
DIY: Felt Holiday Coffee Cuffs
Hello everyone!! It’s Shari here with some easy DIY coffee cuffs to kick start your holiday crafting.
My family and friends are coffee drinkers… what better gift to give everyone than a cozy coffee cuff… right??
I used wool felt with die cuts and even stencils to create a variety of cuffs. These are simple to make and sewing is optional!
I started with a cardboard sleeve, opened it up and used it as a template to cut out the base layers of felt. For my red cuff, I used Brushed Pewter Distress paint with the Tim Holtz Pines stencil. Once it was dry, I used a hot glue gun to close the seam. I tried my hand at blanket stitching the edges of my brown tree cuff, It’s not a perfect stitching so it has a fun whimsical look to it.
I’ve used the Ho’s dies but you can use any word die for a more of a year round gift. Have fun using your imagination by mixing and matching colors of felts and dies to personalize coffee cuffs for your loved ones!
I’ve filmed a “how to” video which you can watch below or on our YouTube channel HERE!
Thanks for stopping by, I hope I’ve inspired you to get started on your holiday crafting!!
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12 Days of Christmas Video Hop: Merry Trio + Giveaway
Hi everyone! Welcome to the 4th annual Justine Hovey’s 12 Days of Christmas Video Hop! We are excited to be a part of the first day of this hop.
I’ve created a trio of cards using the same sketch or layout. Breaking up colors and papers makes it more interesting when creating batches of cards for the holidays.
You can view my video below or on our YouTube Channel HERE.
You will find the link to the next video listed in this videos description box. Happy Hopping!
There are some great GIVEAWAYS to be had!!
To participate, you need to answer the questions asked in the comment section on each of the videos along the hop!!
- 5x $10 gift certificates to Simon Says Stamp
- 3x 10 pack Christmas cards handmade by Justine
- Winner’s choice of Original or Mini MISTI from My Sweet Petunia
Winners will be announced on Justine Hovey’s YouTube Channel HERE on November 7th.
Good Luck everyone!!
Be sure to check out Justine’s channel for more holiday inspiration thru November 4th.
Thanks for coming by and happy video hopping!!
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