Hi folks! In order to answer a few questions about why you might not be receiving your orders as quickly, I’m here to give you an update. We appreciate your business and want to keep you informed as we ship your orders to you.
Holiday Season Orders
Some of you who have placed an order within the last month or so may have noticed a delay in receiving your orders. The busy holiday season at Simon Says Stamp began in November and it persists through early December. The volume of orders does slow things down just a bit, especially if you have ordered items on RESERVE (more about that below).
The Simon warehouse is hustling to get your holiday orders to you! There have been many late nights and weekend work days. We’re committed to shipping your orders as fast as we can. And thank you for being patient during this super busy time. :)
Did you order an item on Reserve or Pre-order?
In the excitement to order new crafting goodies, some might not notice that certain items in their order were on RESERVE, and that is most likely why the order hasn’t shipped. When there is an item on our web site listed as RESERVE or PRE-ORDER that this means your entire order will be held until that item(s) arrives into stock. You will see this note in the item description:
“Please remember that you are placing this item on reserve and we will ship it as soon as it arrives. Please do not order this item with other products unless you want your ENTIRE order to be held from shipment. If you wish to purchase in stock items for immediate shipment, please place them on a separate order. Thanks so much! We anticipate a ship date of approximately _____.”
If you are currently waiting on an order, please take moment to check if you have items marked RESERVE or PRE-ORDER on the order.
One particular item that has been on reserve quite a bit are our Simon Says Stamp snowflake dies. You all are loving them, and we are too! They’re selling like hotcakes! But we just received another batch of dies and our team is working around the clock to ship out the orders that were waiting on the dies. The snowflake dies are making their way ’round the world :)
Thank you for your patience while we work to carefully ship your parcels around the world. Items that were on pre-order or reserve yesterday have just now been moved to “in stock” status on the web site. If you’ve been waiting for your order to ship, please know that your order is now entering queue in the warehouse and we are working hard to get it out right away for you.
If you are tracking your orders online, it does seem as though USPS is pretty busy too. We are noticing that many parcels are not being track”able” along the way. USPS tracking shows that orders are simply stating the departure date from our warehouse, and then the arrival at your doorstop. There is nothing noting the stops along the way. However, this is inconsistent …. some orders are fully track”able” and others simply aren’t. Please don’t be alarmed. Many customers are finding their orders arriving at their doorstep when just minutes earlier tracking showed that the parcel was still in Columbus, Ohio.
Are you waiting for a Monthly Card Kit?
Our monthly card kit subscriptions are billed and shipped between the 17th and the 24th of each month. Since Thanksgiving fell right around after that time, some of you might have noticed a delay of a day or two in receiving your December card kit. We ship all orders USPS and Thursday, November 28 was a postal holiday.
Improvements are on the way!
We are very excited that 2014 is going to bring not only tremendous improvements to our web site, but also to the other flows in business. We want to be better for you and are constantly trying to find ways to improve. Thanks for hanging in there with us! It wasn’t long ago that I was hand addressing, hand mailing, and hand stamping parcels (yes with POSTAGE stamps!) at my kitchen table. In fact, it was just a few years ago. Now we are very lucky to have 35 full time and many seasonal helpers working hard for you. THANK YOU for helping us help you!
No team works without error. But I PROMISE you we have a team full of HEART and we look forward to you receiving your parcels and creating season’s greetings this year.